14-day guarantee: Core and FastPass purchases are eligible for a 100% refund when the request is sent within 14 calendar days of purchase. No reason is required. Credit top-ups are not covered by this guarantee.
1. Overview
This Refund Policy applies to BuyerSignal products purchased through the JVZoo checkout. It is intended to be read with the offer terms shown at checkout, the JVZoo transaction policies and the Terms & Conditions.
JVZoo is the retailer and seller of record for the applicable BuyerSignal transaction and handles payment processing. BuyerSignal provides product support and coordinates product-related refund requests. If the order page displays a more specific or different return period, that order-page term controls for that purchase.
2. Products eligible for the 14-day refund
| Product | Refund treatment |
|---|---|
| BuyerSignal Core | Eligible for a 100% refund if requested within 14 calendar days of purchase. |
| BuyerSignal FastPass | Eligible for a 100% refund if requested within 14 calendar days of purchase. The refund applies to the FastPass bundle as a whole and is not prorated by module or credit usage. |
| ScaleMax and Scale Lite | Recurring subscription terms are governed by the order page and subscription terms shown at checkout. Unless a specific offer says otherwise, cancellation stops future renewals but does not automatically refund the current paid period. |
| Credit top-ups | Not eligible for the 14-day guarantee and not refundable once purchased or delivered, except where required by law or expressly stated at checkout. |
Where a purchase combines an eligible product and a separate top-up, the top-up remains excluded. We may ask for the JVZoo order ID to identify how the order was packaged.
3. Exclusions and fair-use safeguards
The guarantee is designed to let customers evaluate Core and FastPass in good faith. It does not limit mandatory consumer rights. We may decline or investigate requests that appear fraudulent, duplicated, abusive, submitted using unauthorized payment methods, or part of repeated refund abuse.
We do not require you to explain why you are dissatisfied. However, a refund does not grant a continuing license. Once a refund is issued, access, entitlements, unused credits and related modules may be revoked.
Nothing in this policy prevents you from exercising rights that cannot lawfully be waived or from reporting an unauthorized transaction to the relevant payment provider.
4. How to request a refund
- Email support@anthonyos.com within 14 calendar days of the Core or FastPass purchase.
- Include the name and email used at checkout, the JVZoo order ID if available, the product purchased and the word “Refund” in the subject line.
- We will confirm receipt, verify the order and coordinate the request with JVZoo. We aim to respond within 24 hours.
- After approval, JVZoo or the applicable payment processor sends the refund to the original payment method, subject to its processing rules and timing.
Do not send full payment-card numbers, passwords or other sensitive authentication information by email. If the JVZoo receipt provides a customer-service or order-management route, you may use that route as well.
Need help locating your order or cancelling a subscription?
Visit Support5. Subscription cancellation
ScaleMax and Scale Lite may renew monthly or annually, depending on the plan selected. To cancel, use the cancellation or order-management controls in your JVZoo customer portal, follow the instructions in your receipt, or email support@anthonyos.com with your order details.
A cancellation request stops future renewals after it is successfully processed. It normally does not reverse the current billing period, and access may continue until the end of that paid period. No prorated refund is provided unless the checkout terms, JVZoo policy or applicable law requires one.
If you believe a renewal was unauthorized or occurred after a timely cancellation, contact us promptly with the order ID and cancellation confirmation so we can investigate with JVZoo.
6. Refund processing and timing
BuyerSignal does not control the exact time required for JVZoo, PayPal, a card network or a bank to display a refund. Processing time can vary by payment method, country, weekends, holidays and currency conversion. Your refund confirmation or transaction record will be provided through the available payment channel.
JVZoo’s published policies state that refund requests should generally begin with the company that sold the product and that payment-processor-specific fees or timing may be handled under the processor’s own rules. For that reason, the amount appearing in your account and the posting date may differ from the approval date.
7. Payment disputes and chargebacks
If you see an unfamiliar charge or believe a refund is overdue, please contact support and JVZoo using the contact information on your receipt. We will work in good faith to resolve valid billing issues. You retain any rights available under your card, bank, payment-provider or consumer-protection rules.
Submitting a false claim, reversing a valid payment after receiving a refund, or abusing a chargeback process may result in suspension of product access and may be reported to the payment provider where appropriate.
8. Contact
Refund and cancellation requests: support@anthonyos.com. Product support is available through the BuyerSignal Support page.